Refund Policy

ParkUSA is provided by BMEC Services LLC.

30-day money-back guarantee

If you're not satisfied with your purchase — a parking reservation or a membership payment — you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact our support team.

Driver cancellations

You can cancel a reservation from "My reservations". Your automatic refund depends on how far ahead of the reservation start time you cancel:

• More than 24 hours before — 100% refund
• 12–24 hours before — 75% refund
• 3–12 hours before — 50% refund
• Less than 3 hours before — 0% refund

Before cancelling, we show you the exact amount you'll get back and let you keep your reservation instead. Cancelled spaces are released back to other drivers. This does not limit your right to request a full refund within 30 days through Paddle or our support team.

Memberships

You can cancel a paid membership at any time from your dashboard ("Manage billing / cancel"); it stops renewing at the end of the current period. Free plans have nothing to cancel.